Ordering Information

Phone Orders: 1-877-643-5521

Our products are printed when ordered and there is typically a 1 or 2 day turnaround. If you are ordering Precut items, there is an additional 2 day turnaround while we hand-cut the figures. Please take this into consideration when ordering. At this time, most orders arrive within 2 weeks. If the item is small enough to fit into a standard Priority Mail tyvek bag, we will ship USPS Priority at no additional charge.

"Thank you for getting my order to me so quickly...I received it this weekend. My students will be thrilled." ~ Vicky in VA

If you have been in contact with another Independent Story Time Felts Consultant on my Fun Felt Team from this site, please contact her with questions or details, and then be sure to use her name on any order forms so that she will be able to process your order for you.

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UPS Shipping

Shipping Information

Once I have received your order, it will either be filled from my inventory in NY or I will process it through the Story Time felts and More home office in Utah. All items processed through the home office in Utah are shipped via United Parcel Service. All orders and and placed it with Story Time Felts home office, you should receive your items within about 2-4 weeks.

Sometimes we ship smaller items via USPS Priority Mail. If you prefer UPS over USPS please let us know when ordering.

We are sorry but we only ship to USA addresses.

For Canadian inquiries, please click here.
If you are in Australia, please click here.

Shipping charges within the 48 contiguous US states are $6.00 minimum per address, or 10% of the subtotal, whichever is larger. Shipping to Alaska and Hawaii and other U.S. Territories and APO/FPO addresses is $8.00 minimum or 13%.

When estimating your total, please be aware that some states collect sales tax on the retail + shipping, and some states collect sales tax on the retail value only.

Add sales tax before shipping in AK, AZ, CO, DC, IA, LA, MD, NC, NJ, OH, OK, RI, SC, TN, UT, VT, and WY.

Add sales tax after shipping in AL, AR, CA, CT, FL, GA, HI, ID, IL, IN, KS, KY, MA, ME, MI, MN, MO, MS, ND, NE, NM, NV, NY, PA, SD, TX, VA, WA, WI, WV.

If you prefer just let me know your tax % and I can figure the tax for you.

PayPal Payment Option

PayPal

We can accept PayPal payments, either bank draft or credit card, from customers with Verified PayPal accounts and Confirmed addresses only. Ordering with PayPal adds approximately 4 business days to the processing time of your order. Please send PayPal payments to this PayPal address: payments[at]funfelt.com. (Replace the [at] with the @ symbol.)

Purchase Orders

We do accept school/church Purchase Orders. All POs are payable within 30 days. You may use our regular shopping cart and select PO as your payment option. Then you can mail or fax your PO to the Story Time Felts office, with either your Consultant or my name Karen Clark listed as vendor. We must have a vendor name to process PO's. The fax # is 1-801-423-2568, or it can be mailed to:
Story Time Felts
c/o Karen Clark (or your Consultant's Name)
PO Box 921
308 East 800 South
Salem UT 84653
(Please note this is ONLY for Purchase Orders. Regular orders can go to your Consultant directly.)

Tax Exempt Orders

If you are ordering for a Tax Exempt organization, we will need to have a copy of your Tax Exempt Certificate on file. You may order initially online and noting the Tax Exepmt # in the "Comments" section of the shopping cart, and then follow up immediately by mailing or faxing a copy of the certificates for our records. The fax # is 1-801-423-2568 Attention Karen Clark or your personal consultant.

Have a Catalog Party!

One way to save on shipping charges is to have several people order at once. If you are able to show the catalog to your friends, teachers, co-workers, etc. and they order at the same time, you can have all items shipped to one address and reduce the individual shipping charges. If your group order totals more than $100 in sales, you will also qualify for some free products and other hostess specials! We also accept purchase orders from teachers and schools! These orders must be mailed, called in or emailed to your consultant and cannot be placed online.

When your order reaches this level:

You may choose this much in FREE product from anywhere on this web site! Let me know the item #s you'd like.

$100-$149

$15 in FREE product of your choice!

$150-$199

$20 in FREE product of your choice!

$200-$249

$25 in FREE product of your choice!

$250-$299

$30 in FREE product of your choice!

$300-$349

$40 in FREE product of your choice!

$350 +

Add $10 for each additional $50 ordered.

Mounting

Products on this site are priced as Mounted. This means the background scene is already mounted on a coroplast folding board. If you would like anything UNmounted, you must order your items separately by contacting us or your cosultant. In this case, the felt background scenes will come in a sheet of felt that you may mount yourself. Instructions are included. Otherwise they will come pre-mounted as a felt board on special corrugated plastic which folds in half for storage and protection of the felt.

Custom Orders

Yes! We can do custom heat transferred felt, with or without your own artwork. The fee is a minimum $35 setup fee for the first item plus the cost of the finished products, and additional tax and shipping. Please contact me if interested!

Our Guarantee

Customer satisfaction is our highest priority. We want you to have a high quality product that will develop high quality learning. If for any reason you are not completely satisfied with any product, please contact me or the Consultant you ordered from within 30 days for an exchange or complete refund, less shipping and handling, including not being cut or assembled if ordered uncut. Products be returned in their original condition. Returns must be transacted through the original Consultant.

All Story Time Felts products are also guaranteed against defective workmanship of materials from the period of one year from the time of purchase, normal wear and tear excluded.Please feel free to contact me if I can be of assistance in any way!

Buyer's Right to Cancel

You may cancel your order without any penalty or obligation within 3 business days from placing your order and remitting payment. To cancel your transaction, please mail a signed and dated copy of the following statement, including the order items and date, to your Consutlant, postmarked by the 3rd business day, and we will refund your payment:

I hereby cancel this transaction.

________________________
Buyer's Signature and Date

________________________
Consultant's Name


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Susie Rizzo
Susie Rizzo
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(Formerly The Story Teller)
Looking for Karen Clark?

Contact Susie at
1-877-883-4452
susie (at) funfelt.com

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